When you book time with us, it is firmly in our diary and we will honour the booking.
Life can be unpredictable at times, and we strive to ensure changes from our end can and will be accommodated.
Moving forward from December 2024, we will be bringing in a cancellation policy and deposit payment system.

When booking time with us, a deposit will now be required.
This deposit, up until 48 hours to your appointment, is fully refundable.
From 48 hours to 24 hours, your deposit will be fully transferable.
With any cancellation at less than 24 hours notice, your deposit is now deemed non refundable and non transferable.
Please note that in most cases now, we will require payment before we arrive.
Paula or Al turning up at your venue/ home/ workplace for your appointment is classified as us honouring our appointment with you and will require full payment.
This is a tough one for us, but we have, sadly, turned up just one too many times now to find that you're not there.
Please understand that the moment we take your booking - that time is now unavailable for anyone else.
Please also understand that if we have arrived for your appointment we have already committed financially & physically to being there.

We have always done our best to keep our prices accessible. We have recently increased these to still keep them accessible but to begin to reflect the depth of experience we bring to you.
Our financial investment to our continuing personal development and skill set is our commitment to you. We will always ensure we bring new facets, teachings, techniques and ideas to everything we offer.

We have a 'pay it forward' option in our shop, this means we can offer classes, treatments, events, retreat places to someone who really needs the time and simply has not the means. So if you can, pay it forward as this ensures that what we offer can be accessed by everyone - as it should be.


Please...
If you are unwell, cancel as soon as you are aware - we cannot afford to catch nor pass on what you have.


Thank you for understanding.

Paula & Al